In the app (fastest)
- Open the VibeFare rider app or driver app and sign in.
- Go to Profile, then tap Delete account.
- Confirm. Your account is deleted straight away and you are signed out on every device.
If you are on a trip, finish or cancel it first.
By email
Email support@vibefare.ie with the subject “Delete my account”. Send it from the email address registered on your account, or include the mobile number you sign in with. We may send a code to that number to confirm it is you. We complete requests within one month.
What we delete
- Your name, phone number and email address
- Your sign-in sessions, devices and push notification tokens, and any Apple or Google sign-in link
- Your notification and marketing preferences
- Riders: saved places, saved cards (also deleted at Stripe) and notes to drivers
- Drivers: driving licence number, identity check details and shift selfie check records
- The text of chat messages you sent and comments in ratings you gave
- Any live trip share links you created
What we keep, and why
Irish law requires us to keep some records, mainly for tax (Revenue, 6 years), NTA taxi regulation and legal claims. We keep these without your name, phone number or email, linked only to an anonymous reference:
- Trips (including pickup and drop-off addresses), payments, refunds and tips
- Drivers: platform fee records, monthly totals and VAT invoices, SPSV licence number and SPSV documents
- Safety incident reports and NTA complaint records
- Fraud prevention signals, stored only in hashed form, for up to 365 days
Stripe keeps its own payment records as the law requires it to. Trip route traces are deleted after 30 days and chat after 90 days in any case.
Want a copy first?
Email support@vibefare.ie and ask for a copy of your data before you delete your account. More in our privacy notice.
VibeFare is a trading name of Syncworx Ltd, 19 Rampart Mill, Dundalk, Co Louth, Ireland.